Home & Office Computer Training will present a free seminar on Easy CRM Tools, hosted by the First Presbyterian Church of East Hanover.
What is a CRM?
If you’re a business owner with a box of business cards you’ve collected from various networking activities, and not quite sure what to do with it, it’s most likely a sign that you need a customer relationship management tool. Even if you’re an avid Outlook user, Outlook is not a relational database – which means – that although you can search for something in Outlook using a keyword, you really can’t pull a specific report based on your needs.
Consider having a system where each person your business comes into contact with is stored, and information about the person and their interactions with your company are available for your use. Even if you use Outlook, which is the most professional business communications tool available, there will come a point in time when Outlook is not meeting your customer service needs. Tracking the specific interests of a prospect and the specific preferences of a customer are beyond any email program’s intentions.
A user friendly, easily-customizable CRM like BatchBook may be the answer for you. Susana Fonticoba of Home & Office Computer Training will be explaining what a CRM is, why your business can greatly benefit from it, and demonstrate how a cloud computing tool like BatchBook is easy to work with.
Join us on Thursday, June 9th, at 3:00 p.m. at the Parish House of the First Presbyterian Church of East Hanover, located at 14 Hanover Road in East Hanover. The classroom is located at the corner of Mt. Pleasant Road and Hanover Road. There is free parking in our ample corner lot. Enter the lower level through the double red doors at the side of the building. Please feel free to visit us at www.njpctraining.com or call us at 973-952-0053.
While this event is free, you must register to save your seat by sending an email to class.njpctraining@gmail.com.
